What to do if I want to modified, refreshed or repaired my cable(s)?
 

Step 01: Contact us
International customers: Please contact the exclusive distributor for your country to establish which services are available locally to you.

UK customers: Email Us or call 01563 572666 to access technical assistance.During this call, we’ll advise you what services can be offered with regard to your specific product and what the cost will be.

On completion of this consultation, we‘ll then ask you to visit our online portal to create a ‘Cable Services’ account.

Step 02: Order your upgrade/repair.
On completion of account setup, enter the ‘Remake, Repair, Repurpose’ section and purchase the components you have been advised are needed for the work to be carried out. A return carriage fee (UK-only) will automatically be added to your invoice.

At the payment checkout, you will be asked to confirm the details of the changes you wish made to your cable/product

Step 03: Return your cable/product.
On confirmation of your order, please pack your item(s) appropriately and return it to Atlas at the address shown on your Invoice/Order Confirmation. 

Remember to include in the packaging your full contact details and your order reference number. If possible, print/write a copy of your Invoice/Order Confirmation and include that in the package.

NB. If you’re returning a high-value item, we recommend a tracked postage option to ensure it arrives safely.

Step 04: Work carried out by Atlas.
Your cable/product(s) will be modified, refreshed or repaired as specified within our target 5 working days from receipt. We‘ll send you confirmation of despatch from Atlas.
Do they get confirmation of despatch from Atlas?

Step 05: Enjoy.
Your product will gain a new lease of life. We trust it will provide many more years of listening pleasure.